Safe & Fair Play Commitment

1. Absolute Transparency

Trust within the airsoft community is our highest priority. Because our competitions are currently hosted on the third-party platform Raffall, total fairness is guaranteed by design and fully protected by their platform rules:

• Strict Adherence to Raffall Rules: We operate 100 per cent within Raffall’s official guidelines. We will never manually extend or delay a draw date to force more sales.
• Guaranteed Prize Protection: In the event that a raffle does not reach its minimum ticket threshold, Raffall’s automated system safely protects players by converting the draw into a cash prize fund (75 per cent of total ticket sales) paid directly to the winner. You are guaranteed to walk away with either the advertised prize or the official platform cash alternative, meaning you are never left empty-handed.
• Automated Draw Auditing: Every winner is selected completely independently by Raffall's automated random algorithm. We have zero manual impact on who wins a draw.

2. Free Entry Route Policy

To ensure alignment with the Gambling Act 2005 and fair access guidelines, entry into our active draws does not require mandatory spending. Anyone can claim a free entry slot using our email process:

• Raffall Account Required: You must possess or create a free user account at Raffall.com so we can safely issue and track your position.
• Submit Details: Email your full legal name, Raffall account details, and the specific live raffle you wish to enter to freeentries@rifraffles.uk.
• Ticket Allocation: Once verified, we will generate and reply with a unique 100 per cent discount code allowing you to check out a single ticket on Raffall completely free of charge.
• Strict Limitations: Limited to exactly one free ticket per person, per raffle. No alternative entries or hidden payment steps are required. Ensure your emails are sent no later than 24 hours in advance of the raffle closing time to allow for processing.

3. Age Restrictions, Defence Verification & Logistics

Airsoft platforms (RIFs) require mature, responsible, and lawful handling. Our competitions strictly reflect that exact standard to maintain safety inside the community:

• Strictly 18+ Only: All users must confirm they are 18 or older when registering on our host platform. Minors are strictly prohibited from entry.
• Defence Verification (UKARA): In strict compliance with UK law, the physical transfer of any Realistic Imitation Firearm will only be completed once the winner provides a valid UKARA registration or alternative verified skirmish defence. If a winner cannot provide valid proof of defence, a cash alternative or platform voucher may be issued at our discretion in alignment with platform rules.
• Shipping Boundaries: Standard fully insured shipping is provided free of charge to verified winners residing within the UK mainland. Winners living outside the UK mainland may be asked to contribute to extended logistics costs or customs handling fees where applicable.
• Responsible Marketing: Our promotions and media footprints are tailored entirely to hobbyists. We never direct campaigns toward minors, nor do we present competitions as financial investments or employment options.

4. Data Privacy & GDPR

When you submit a free entry request, or otherwise contact us via email, your privacy is fully protected:

• We exclusively use your data to check allocations and send your entry tickets, or to deal with the question or query you have presented.
• Your communications are handled securely, and your contact profiles are never sold, shared, or passed on to commercial third parties.

5. Support & Complaints Process

If you encounter issues with a free entry allocation code or have any other questions for us, real people are here to help. Reach out directly via our support email at hello@rifraffles.uk.

We log and track all inquiries manually and aim to reply to all contact within no more than 48 hours.

6. Boundaries of Liability

While we source premium gear and maintain total transparency on our draws, technical management of the system infrastructure, payment checkouts, account verifications, and drawing software engines are completely owned and operated by Raffall. RIFRaffles is not liable for structural platform bugs, network server downtimes, or system crashes occurring natively inside the host domain.

Player Health Resources

If you want practical assistance tracking your digital spending habits or restricting access to online platforms, free independent help is open immediately: